Too often, my customers told me ‘thank you for calling’, ‘thank you for replying promptly…’. Well, those are what we should be done, as part of the support. It makes me to think ‘they must have a lot of bad encounters with support. They are skeptical. They felt so touched when we are doing what we should have done’.
As, I do not know what happen to some of the company. Airasia, for example. They have the budget to put up the ads but they never reply your email. MSC Malaysia, do not be surprised, you hardly hear from them too after writing in. Why? Is that when the company is big and high in the sky makes you deaf? :)