Young entrepreneurs start a company. The company grows and operation become an issues. The founder has never ending work load and always not enough of time. The company engages their first operation manager and thing starts to go well as:
1. Dedicated support team sit 24×7 to answer phone call & replying email
2. Service Level Agreement to cover you and your customers when thing goes down, than preventing it to happen
3. Assume that customer will renew services subscribed with you next year
4. MYOB or UBS are the best accounting software, and is easy to use
5. Original invoice must with a company stamp, signed by a human being
6. Don’t work on Saturday, it is a trend. Keep it to 5 day work week.
7. Punch card & access card help you to monitor your staff movement
8. Fax, Email and Phone line (PBX.. hmm) are must have!
9. Chatting during work is monster, blocked & firewalled!
10. Boss usually has a private room :)
Collaboperation – Yupe, it’s not a typo although Google suggested so. It is a new word, at least Google does not find any website with content with the same word!
I am going to share with you why dedicated operation might not work, and how collaborative operation give more values to your company and customers.
Stay tuned for my next post!