I was skeptical at first especially after we sent an email informing all our existing customers about decision we have made last week.

When asked why? This is definitely not another be-the-first kind of Malaysia Boleh campaign. It’s also not the Meatball Sundae like what Seth’s said in this book.

The change just happened. I can remember this suggestion was raised last year. We find no solid answers to how are we going to handle calls coming in on Friday, how our team members are able to check their email when they are not in the office, how to access the file servers without a VPN - We are not ready!

Again, change is pain but we are not afraid of it. Yet, to take every measure to make sure all our customers & team members will be benefited from this process.

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