Problem is improvement
May 28th, 2008
What happen if your fridge is not working? You turn off the power, remove everything and send it to repair. You got it back, working perfectly after two days.
You will notice one thing, your fridge is cleaner now, with all rubbish clear and things are in order! I bet you won’t clean it if the fridge doens’t go wrong.
How to apply this to online business?
Create problem virtually! Assumming your customer complaint at you, someone hacking into your website, broken link, page whacked, etc - all these bring positive result!
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May 28th, 2008 at 4:23 pm
what happen if the problem is created internally?
May 28th, 2008 at 4:35 pm
I guess it applies to any problem, internal and external. Anyway, some internal problem can be hurting too, take time to heal
May 31st, 2008 at 1:39 am
Haha.. problems indeed means more business. Try imagine if everyone can do marketing and marketing is no longer and issue? There won’t be a any demand for business because there’s no problem to reach out and create exposure on the products/service. True?
May 31st, 2008 at 9:02 am
[…] in response to Pin’s article on problems, we need to see the problems that we face as opportunity for improvements. With problems, we are […]
June 1st, 2008 at 2:17 pm
This is call, risk management and Failure Mode Effects Analysis. Foresee what failure that will happen during planning stage…and input countermeasure..
June 1st, 2008 at 9:47 pm
kk, sounds very technical :D