Recently, I was looking for the latest Redhat Enterprise 5, to be used for our new projects. Redhat Enterprise comes with their technical support (yearly subscription) which we hardly use, but that is what you are paying for, not the software.
I emailed to one of the Redhat official office in Malaysia, never get a reply (we are kinda used with this, it happens to AirAsia too). Leaving no choice, I tried my luck emailing Magnifix Malaysia. I bought Redhat Linux 3 from them before, 7 years back during my University days.
The good people in Magnifix replied me and advise me how to go around with this. They even introduce the alternative CentOS platform which is compiled from the same Redhat Enterprise source. In a short 2 days, I have received 3 emails from their team…
All these are not going through any complicated helpdesk system which dump you with ticket number to scare you off than helping you… but genuine people who has the passion in their work, and trying to help! Bravo, Magnifix!