Over the counter, banks use queue ticket system to manage their crowd.

However, as with human nature, not all counters can solve each customer’s request in the same time duration.

Incorrect form entries, forgetting a company stamp, signature mismatch, and all other kinds of human-prone errors are bound to happen! This is where the queue system cannot easily filter out, making it half as efficient as it should have been.

To fix this little margin of “humanity-error”, we have implemented an “approval-based system”.

It’s quite simple really. The approval process kicks in the moment the first customer start queueing. The duty of the approval team will filter out the customers with problems and direct those who are error-free straight to the counter. Those with errors will be directed to the error-fixing team, where a dedicated trouble-shooting team will attend to them personally.

It’s not to be seen as a system to penalize customers with errors, but rather, it’s to reward well-prepared customers who gets their documents right and speed up the process for them.

In the end, both the erroneous customer and the error-free customer will be happy.

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