Who on earth wants to buy products without any description. I doubt anyone buys vision-e.

Shame on Christopher Quek the CEO.

Thank for your valuable feedback. If you encounter any problems, please do not hesitate to forward your complaint(s) to servicemy@acmamall.com

We deeply regret for the inconvinience caused.

MOHD IKHMAL BIN ABU BAKAR
Customer Relations Executive

@Kengyew, very agreed with the conversion values thingy. The one and only important thing to focus is to fullfill your customer needs and make them happy.

It is really a question of positioning. Nothing is wrong with operating a Kedai Runcit if it makes money. Like i said later in the post, you guys have been around for years. It might be that your loyal customers are not as picky about look&feel as me.

btw… amazon has crappy layout/presentation as well.. that is probably due to them carrying every product in the world. Take a look at http://www.bluefly.com for premium|niche product positioning. They sell discount designer goods.
And in fact, take a look at http://www.elevyn.com/beta/
(haha Mike, im quoting you) to see great product display.

From time to time, Acmamall.com keep moving forward to do changing according customer needs. Just like you say that shopping at Acmamall.com is akin to shopping in Sami’s Kedai Runcit, as opposed to Wan Utama if compare with Amazon. So, I try my best to learn and bring the change to Acmamall.com. I hope that some advice from websitesolution then we can further to convert it to business.

and Ok silly question here, its been about 9 months since this post, but has much changed since then? I still get led to the landing page…
and wow.. the layout!!! the layout is atrocious!!! I’m surprised you did not mention this. It looks like something out of a amazon-in-the-90s horror movie. This is akin to shopping in Sami’s Kedai Runcit, as opposed to Wan Utama. The proper menus/links are there, and those are done well, but its just..arranged all wrong. and the color coordination is a joke. These are things that can be improved easily with minimal spending. Well that was the bad part.

The good part is that if acmamall has survived for this many years, they’ve probably got their business model down pat (which is really more important than looks anytime. hehe). Maybe the logic applied here is that if it aint broke, dont fix it.

I am one of the Acmamall.com IT staff, thanks for the comments about Acmamall.com. It really help and let me learn more things. :)

My sincere apologies for not seeing your thread reply. I somehow managed to stumble back to this page in today’s searching online.

Please feel free to write to me christopher.quek@acmamall.com anytime if you have feedback to give.

Wouldn’t mind a drink anytime! just that I am now based in Singapore and travel up to KL regularly. Will have to find time to relax and have a drink. We are spending some time now to do regional expansion into Australia. Hope that will work out.

Thanks for your kind encouragement. I do hope to bring this online mall to greater heights.

Cheers!

The “best viewed with” thing seems very 1998 and is something I’d remove right away.

Very well done on the marketing though – I’m seeing ACMA’s ads on a lot of places, in both print and online.

All the very best to your business!

Thanks for making a discussion on the specifics of Acmamall.com and your highlight.

I will definitely take your pointers into serious note and will try to implement them. I do hope you can continue to feedback your ideas and improvements through the feedback channel online. Suggestions on improvements get to my attention directly.

Christopher Quek
CEO Acmamall.com