Thank you for your email. While we very much value your enquiries, comments and feedbacks, please note that due to the volume of mails that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply your email within five working days.

The word endeavour in the email autoresponders from one of the biggest bank in Malaysia makes me wondering! There are couples of things that can be done here:

1. A ‘good’ website reduces operation or increase revenue. To what extend the website has helped the institution if they are still receiving many emails? Learn how this contact form reduce 20% of emails we receive.

2. Helpdesk system and more trained personnels. Make sure you are listening to your first-line support team as they have the best solution to reduce the loads of operation. Keep telling your customers that you are loaded with email ends up to be another MMU car boot checker.

3. Who says email must be formal? It can be fun, and quick too!

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