“Email is monotonous,” said my friend during our discussion today. Email delivers a message in a single tone unlike a conversation. My business nature requires me to answer many emails a day.

My email reflects me, it is just another form of conversation, in text. We love our work - so I have to think of some ways to reflect this well in my email:

1. Thanks means Thanks, but Thanks :) means Thanks and I’m smiling happily. Will you love someone when she is hiding all her feelings from you?

2. You have more than one hundred ways to tell your sender that you are a human. This is me!.

3. Make your email short. Long email is just like your mom nagging on you! Do you ask your lecturer 10 questions at a time and expecting 10 answers together?

4. Skip this if you are that kind of person who will never stop and offer help to someone with a broken car beside the road. Don’t just reply for the sake of replying. Offer your help, feedback or any suggestion in your email!

5. Though this has something to do with the default setting of Outlook Express to mark message read automatically after 5 seconds - Never ignore an email. Give a precise answer. It is just a Yes or No. Not hearing from you is either not a Yes or No, but being impolite. Imagine you are talking to someone face to face but he ignores you and walk away, this is exactly the same feeling.

You may want to take a look at our related posts

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• Why Dispute Happens?
• Do they really like to hear from us?
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