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I came across the Contact Us page in the website of Honda Malaysia [www.honda.com.my] and I am going to tell you the reason why I am here in my next post. I was wondering how serious are they in listening from us when I couldn’t even find the email address or an enquiry form in their Contact Us page.
People are afraid of making changes and marked as ‘troublemakers’. We used to think that it is a norm to receive a reply from big corporates or government agencies with much delay when comparing to smaller institutions. Yes, big corporates do have ‘more’ things to handle and more emails to receive everyday but do not forget, they have bigger crowd of customers to win their hearts and ample resources to improve their process flow just like the simple act of replying an email in a fast manner!