Stone Soup of an Online Business


How Facebook Make Money

Posted by: pin on: 05 Jun, 2009

You own a shopping mall. Everyday, millions and millions of people visiting your mall without buying anything form you. They just go in and out! How do you make money?

Selling newspaper at the entrance?
Selling drinks at the exit?

The investors know how to monetize from what they are good at. For Larry, probably he will put up advertisement space for sell on the building. For Bill Gates, he probably put Bing Search Engine kiosk at the sortie?

What would you do?

The What’s Next for Site Owners

Posted by: pin on: 23 May, 2009

Let’s look at how to drive more traffic to your website and how the tricky conversion can be improved? Wait, you probably need just one thing before we start.

PageRank! Or, commonly known as PR (not public relationship)

Yeah, every page has a value assigned by Google. A new site probably has a PR0 (zero), while a busiest one will have PR10. The higher the PR, the higher your site ranking in search results. Remember, every keyword matches hundred or thousand of websites. Google check on each PR to determine who should go on top. How PR calculated is never published by Google, but it is known to be based on number of links pointing to your website. In layman’s terms, if your website URL appears in more other websites, the better. To Google, it sounds that your website is more popular and it deserves a higher place.

We will be talking a lot on PR later, so make sure you have a catch on this.

Forget about those marketing guru who can turn your online business a money making machine overnight, or paying RM499 to a SEO expert who can push your ranking to first page in Google. No one knows your business better than you. The best person who can drive your business is you, NOT marketing consultant, 1.com.my or any fortune tellers.

You, your partner, your staff, or anyone in your company need to do just one of the following to increase your site visitor:

1. Send an email to your friend about your website
2. Post a comment in a Blog you have just read
3. Google ‘Free Press Release’ and submit an article about your services
4. Interview your customer and post it in your website
5. Request a review from your customers and add to the testimonial page
6. Add 10 new keywords to your website
7. Email Pin to add your website to his Blog, why not? :)
8. ..

The presence of your website URL in the World Wide Web increases your PR. Having more text content in your website creates more keywords, eventually makes more impression in search results. Remember, if you buy and drive in NOT targeted visitors, the conversion will most likely not going to happen. Therefore, target your visitors wisely. Sending unsolicited Spam mail increase your visitor but definitely not the conversion rate. We are in a world of permission marketing now :)

Probably, it is more tricky when comes to how to increase Conversion?

Yes, it is likely that more people will click on a bigger ‘Order Now’ button than a smaller one. Yet, this is not the only way to increase your conversion rate. We are looking at smarter visitors who will evaluate your website before making a decision to buy from you. Why Blog always seems to attract more visitors compare to a corporate website? The reason is simple! Blogs speak the languages preferred by visitors. For example, ‘what is the best restaurant in Subang’ than ‘our restaurant is located in Subang and offer variety of blar.. blar.. blar…’

That is why, Blogs stay neutral and they help visitor to make decision.

Compare to a Blog, corporate website has too much ‘hard-selling’ content. If it does not improve your conversion rate, why not remove it? Save the money and use it to improve your services or products to create more happy customers. At the end of the day, those happy customers will be the one who contribute content to your corporate website. It is possible!

Assuming people like your product and services now…

The technical tweak in your website become important, and it will improve your conversion rate for sure!

I have once asked one of my customers about who is his targeted audience. Well, it was an ambitious answer from him- ‘The whole world’.

Remember, Korean is unlikely to use Google, instead they use Naver. A French-speaking visitor will most likely use keyword ‘Voyage Cambodge’ than ‘Cambodia Travel’. Your website will not be found if you have just English version. What about localization that shows your website in their currency than MYR?

We practice a test & measure method to decide what features to be launched in our website! Let the conversion rate speak for you.

For example, you can launch your online bookstore without a member login and shopping cart system. You just buy yourself more time to focus in the book business at the beginning. The right time to add more features is when you have a more steady traffic of visitor. Each time you have added a new feature, measure the conversion rate. With that, you can tell if the feature is really needed by your site visitors, or not, as well as justifying the development cost with your bosses :)

Also, I would suggest to create less pages in your website. Less pages means you have more time and more budget to spend on each page. Every single page in your website should lead to a next step, making it closer to achieve the goal of your website. It is not that difficult, just pretend yourself to be another new visitor to your own website!

Freedom?

Posted by: pin on: 22 May, 2009

The dove in the deep blue sky without cloud

The dove in the deep blue sky without cloud

The dove in the cage is balanced by the dove on the cage, by Gürbüz Doğan Ekşioğlu. Gürbüz is a Turkish cartoonist and graphics designer.

A Quick Tips for Website Owner

Posted by: pin on: 20 May, 2009

What is online marketing?

There is no shortcut in doing online marketing. Spam your potentials does not get you the business. Remember those TV ads which popped out in front of your favorite shows every 15 minutes? Those are instrusive marketing done by our ancestors. Another example is, the huge Bigtree signboard along the highway. I wont buy a Bravia Flat Screen TV because I was so happened drive pass the LDP and have an eye-to-eye contact with the signboard. So, visitors are smarter nowadays.

They know how to read a review, find information they specifically want using Google, etc. When someone found your website using the right keywords, they are giving you the permission to feed them with more information. When visitors post a comment in your Blog, they also give you the permission to solve their problem. In a more layman’s terms, we need to get the permission!

And this is what we call Permission Marketing!

Now, let’s look at creating an online business…

You will be surprised with number of request we have received to develop a second Facebook or another Jobstreet for them. They asked us how much is to develop
e-Bay. We can’t answer them, because it is not website, but a business. Indeed, stories of Google acquiring one-person’s startup with millions are just too hard to resist…

Can you catch it so far? Pin, can you make it simpler?

Ok, you need to understand just two things: Visitors & Conversion

What is Visitor?

Visitors are people who visit your website. A visitor who browses 10 pages of your site is only one unique visitors, not ten. If you have 100 visitors a day, you are doing pretty well. If you have 500 visitors a day, hmm… something you can proud of. Now, you have some ideas about what is visitors ah!

Let’s now look at Conversion. Every website has a conversion. If the owner of the website didn’t define a conversion, then he/she shouldn’t do a website. Save the money for a movie then. But, more than 50% of our web design customers will walk in and tell us they want a website, without telling us what conversion they want :)

What is a Conversion?

It is the goal of your website. If GSC is mine, I would love to have more people to buy the movie ticket online. If I own a corporate website, I wish more visitors will fill up the enquiry form and ask me a few questions about my products. If I have an online store, I wish more people will order and pay online. See, all this actions are, to convert Visitors into Customers. The conversion refers to this process of converting, or when achieving a goal. The more it converts, the better.

Conversion rate refers to the percentage of visitors hitting the goal. For example, if you have 100 visitors a day and 2 out of them make an order online, then your conversion rate is 2%.

So, it is not too difficult to understand afterall!

Basically, the ONLY two things you need to look into if you are a website owner or online business owner. They are

To increase number of visitors
To increase the conversion rate

Enough for lengthy text. You must be feeling sleepy now… pictures come!

Sample website statistic report

Sample website statistic report

The above report shows that the website has about 100 visitors a day averagely. The report was tracked using Google Analytics (free)

Source of Visitors

Source of Visitors

Basically, website owner just need to know three sources of your site visitors

Direct Traffic: those who type the URL directly on their web browsers

Referring Sites: those who click on your URL from somewhere (email, banner ads, someone’s Blog)

Search Engines: any traffics from search engines such as Google or Yahoo.

Now, what is the values of each conversion? Important…

Assuming we have an online guidebook business. We sell each guidebook at 0.99USD. If we have 100 visitors a day, and with a 1% conversion, that means our sales is about 0.99USD a day.

To push the sales to 99USD a day, we can
- Increase number of visitors to 10,000, or
- Increase conversion rate from 1% to 100% and do nothing to number of visitors, or
- Increase conversion rate from 1% to 10% and increase number of visitors from 100 to 1000 a day

So, it is a game of conversion and visitors.

The Coconect Pre-Seed Funding Interview

Posted by: pin on: 20 May, 2009

A memorable picture before the presentation

A memorable shoot before the presentation

“I dunno. I walked out feeling blur, a bit like the 1st round, but maybe even worse,” said Melinda after the second round presentation of their pre-seed application. “Their expression tells nothing!!” added her.

Two days later, they application for their proposed Coconect project was approved! After much beers and parties, I managed to get hold of both Melinda and Jenny for a quick interview.

Share with us a little background of you, your team and your project

MEL: I am passionately crazy about marketing. I have more than 10 years of combined experience in advertising, sales & marketing, and more importantly, constantly in the market dealing with customers from different levels, I strongly believe that with the right marketing at the right time will make a lot of differences in a company’s bottom-line.

MEL: However, I observed that many companies & sales professionals either don’t have the time, or the flair to do it differently. Either they seldom keep in touch with their customers after sales, or they waste precious marketing dollars sending out junk mails of no relevance to their customers, resulting not only in NO SALES, but irritation!

JEN: I have 12 years of marketing experience across different industries - fashion, IT and printing. I have worked with brand names like Nokia, Fujitsu, Creative and Xerox (like Mel mentioned). I found my passion in IT when I landed a job in marketing for Nokia communicators and then Fujitsu computing products. When I was exposed to VDP (variable data printing) technology and 1-to-1 marketing during my service in Xerox, I have always been a believer. I believe that marketing can always be more effective and life can always be easier - with the use of technology.

JEN: I am currently completing MSc. in Strategic Business IT and I found my knowledge gained from studying very helpful when we were preparing the proposal for Mdec. My course equips me with the knowledge to solve business problems with IT. That’s why Mel and I make a great team: she provided me with the problem and target; I came up with an IT solution! My tagline is: I’m a geek but I can’t program.

Who should apply for a grant?

MEL: People with vision, passion & commitment to take their technology related idea from the drawing board to a successful reality- no matter what it takes. (And I would add, some business sense will be a pre-requisite)

JEN: Anyone with an innovative idea, then figure out a way to make it work and grow in the real world scenario. Innovative means new and you have to find a niche where your business can serve. Niche doesn’t have to be small, it can be a market where there are needs but not yet served. You don’t have to be a tech super genius (as we are both not) and you don’t even have to be a super businessman (you don’t need this grant if you are). However, you need to have a good balance of tech and business senses.

JEN: On a personal level, passion (about your idea) and perseverance (to see it from idea to execution) are very important. If you think I just decribed you, go for it! Even if you don’t think your idea is that great, go for it anyway! Never hurts to try.

How do you think the fund can help you?

MEL: For a start, it allows me to start the business on a minimum debts basis, which is a huge relief, as I have at least a window of timeframe from developing the business to getting our first sale with fewer worries about paying off debts. With the funding, we have the resources to put together a team of people to help us, and developing or acquiring the necessary technology to add the magic element to the business idea!

JEN: We have a great idea but no capital to execute (or at least me). The thought of borrowing from banks is not so appealing for me. This helps people like us to materialise great ideas. I think it’s wonderful.

What is important when applying?

MEL: A tough spirit! LOL. I would say, first & foremost, a never wavering PASSION on what you believe in, and choose to do. Without that, you won’t be able to go far as many, many obstacles will be thrown to you in the process. The moment you question yourself, why am I doing this, and you can’t find an answer that you really resonate with, you are better off doing something else.

MEL: You have to at least do your homework on your idea viability, whether there’s a market for it, basically you need to have your draft business plan on paper, way before you even think of applying for the fund.

MEL: I didn’t go for the Mdec workshop, but I did schedule a one on one advisory session with the one of the Assessment Manager- Ms. Rozie. She was very helpful, as she answers my queries on what would the board be looking for in order for me to sell our idea; one of it was: What makes your business so different from the others? (Note: It can be the same type of business, but what makes your business stands out from the competitors? What is it that your competitors doesn’t do, and that you do- i.e.; fill in a market gap)

JEN: I agree with Mel - a tough spirit. Also, like I mentioned before - passion and perseverance are very important as it’s not going to be easy. The proposal form will guide you through what you need to submit. Allow ample time for research and preparation. I still remember that Mel wanted to do it overnight xD as she misunderstood the deadline. I’m very used to impossible deadlines but this was really impossible. Allow at least a month of non-stop work for proper research and idea formulation, the more time the better.

Share with us your the Getting-Ready part for your interviews by MDeC.

JEN: The powerpoint preparation is crucial for the success of the pitch. We were allowed limited time to present. It has to be precise and concise. No repetition, reiteration or filling in with irrelevant information. Make it exciting, interesting, impactful and have fun doing it! Don’t crap in your pants when you were thrown challenging questions by the panel…because they will!

JEN: Stay calm and answer constructively. Most importantly, your idea has to be an innovation and you have the business sense to carry it through from plan to commercialisation and a business expansion plan. They look for that. Presentation skills and confidence are very important during the pitch. Being cute helps too xD (not really). Also, shake hands with the panel.

MEL: I put on makeup. LOL . 1st, I jumped around in joy when I received the notification that our proposal passed the 1st evaluation round. Preparing the proposal was a vital and very beneficial step for us. During this process, we further crystallized our idea, supported by research and facts, talked to many people, figure out what will work, what won’t, and the steps that we will take to prepare for the business to launch.

MEL: My personal opinion- never treat the proposal lightly (as we nearly did) thinking that your idea was already good. Doing the proposal makes your idea ROCK SOLID, and you have almost everything internalized that if anyone wakes you up in the middle of the night, you will be able to ramble off your ideas just like that.

MEL: A group that lent us tremendous support is Friends@1.com.my, founded by Pin of 1.com.my. From the moment we are preparing the proposal, to preparing on what to expect from the interview or pitching, we have people (whom we still have yet to meet face to face) replying our questions (and there’s a lot of them!) with much patience and enthusiasm.

MEL: And of course, for the actual pitching, it is very necessary to have many rounds of dry run (rehearsal). The 1st round of pitching is a make or break, so never think you can just ‘wing it’ without practising in delivering your points with a punch!

Any advice for those who wish to apply?

MEL: Do this with all your heart, give it 110% of what you got, and get ready for a very exciting journey ahead. Good luck!

JEN: Go for it and don’t look back! Write to us if you need any advice or encouragement. Our website is always open (99.99% uptime) or whatever our host claims ;) Good luck!

Enough for lengthy text, find out more about the cross-country celebration from Malaysia to Holland!!

First, celebrated with pizza and beer

First, celebrated with pizza and beer

Then, cocktails...

Then, cocktails...

Followed by a boat ride along the main canal in Utrecht

Followed by a boat ride along the main canal in Utrecht

Feasted in a popular Indian restaurant.

Feasted in a popular Indian restaurant.

About The Coconect Project

An online relationship marketing agency specialising in 1-to-1 marketing. Our 1st step is to introduce the ‘romancing’ of business relationship- Adding Human Touch back to Business Relationship, to our customers. Part of a relationship-building strategy that will help our customers transform their services /company into a valuable resource is to connect frequently with their customers. It’s possible to combine e-mail, direct mail, phone contact and face-to-face communication to keep prospects moving through their sales cycle without burning out on the message. The first module of the business that we will be launching soon is personalized greeting cards (VDP -variable data printing), supported by personalized gifts.

Our customers can now ‘Set & forget’. We offer online service that manages contacts, personalized, prints and mails postcards and greeting cards. They can order a year physical greeting cards upfront, and not worry about missing another client’s important event again. We take away yucky stamp licking, time spent running around, expensive designers, printing hundreds of address labels, minimum quantity hassles, and let our customers enjoy these: Each card personalized, easy, memorable, cost effective, and encourage repeat sales from their customers. And if the occasion calls for it, they can also send impactful gifts from our online catalogue, and have it, wrapped, personalized and delivered to their clients.

Just wonder, Whats ur designation ? :)

Posted by: pin on: 20 May, 2009

Today, I was asked by a friend who we never meet each other, but soon.

It is the same question I have been asking myself lately and I must admit, I don’t know the answer. I directed her to this post and I wish she can find a right one for me.

Maybe, I will use ‘Your Friend’ next time. It should cover more, huh?

Does Packaging Matter?

Posted by: pin on: 18 May, 2009

I must admit, my mind run a little bit wild when coming across this. No offence, it just reminds me how important is to increase the conversion rate of your online business.

Who knows, the guru of this street-side shop has a deeper understanding of how to increase the rate too!

Packaging affects conversion?

Packaging affects conversion?

Rabbit Fortune Teller?

Posted by: pin on: 18 May, 2009

Will you let the rabbit to decide your destiny? What if the rabbit is not in a good mood today because of the rotten carrot she got just now? What if she has more important thing to do that picking a card for her customers on the street? A branding company works more or less the same way as the rabbit- why?

Let the rabbit to tell your fortune?

Let the rabbit to tell your fortune?

Best Payment Gateway?

Posted by: pin on: 18 May, 2009

Too often, everyone think that subscribing a payment gateway service is like another hit -or-miss decision which one can afford to be missed.

To name a few, you have local third party payment companies, namely Netbuilder, iPay88, Commerce Payment… international third party payment companies including Paypal, WorldPay, blar… blar… Then, comes Merchant Account provided by banks including Maybank, Public Bank, Citibank…

So, which one to go with?

Yeah, people start to compare about what is the setup fee, commissions, per transaction charge, withdrawal fee, integration, currency support…

Yet, online transaction is far more complicated than this!

Chargebank handling, extended security measures, payment refund, payment gateway uptime are features which will only be appreciated after you have got your hand dirty.

Payment gateway deals with money, your money. Disputes can happen and how your payment gateway companies will deal with it?

Reporting is another thing. You need a good one to work with the accounting of your company.

So, the one and only name you need to remember is, Paypal!

How to Manage Your Funding

Posted by: pin on: 12 May, 2009

Quotes from Yowchuan (Meshio.com, Malaysia Financial Planner):

1) make decisions as if you are running this business using your own money

2) become self-sustainable as soon as possible

3) reduce setup cost to the minimal - the idea is to have a nice working environment, not the next Google campus. Get 2nd hand equipments if you have to, rent or outsource whenever you can.

4) check and watch your operational expenditure like a hawk - analyze the figures on a weekly basis at first, and then when it’s much more stable a bi-weekly check would do. Eliminate or cut down certain expenditures that can jeopardize the company’s survival, especially the recurring ones (hint: payroll). Watch your cash balance monthly and keep it at a healthy level, say around 20 to 30% of total turnover would be a good benchmark for starter. The higher the better.

5) when times are good, always prepare for the storm ahead, vice versa. This is applicable financially. When you have ample of reserve, it’s tempting to go on a splurge. Good times don’t last, so do bad ones.

6) always remember that your resources are finite- time, manpower/womanpower, cash. Hence, speed to market is crucial, and generating businesses should always be the top, if not the only priority for a start-up, despite what the perfectionist might think.